Troubleshooting
Wi-Fi configuration stops and fails at Step 3: Sending setup info to Cubinote
This issue happens on some Android devices with a high OS version(Android 8.0 or higher). To complete the setup, please follow the instruction below. Turn off your phone's internet data and connect to your Wi-Fi network. If the process stops at step ...
My Cubinote Pro not printing and keeps losing connection, how to fix this?
When your Cubinote is blinking green light that indicates that your Cubinote is not connected to your Wi-Fi network and trying to connect back to your Wi-Fi network. If this happens from time to time, try to fully restart the connection of your ...
Wi-Fi configuration stops and fails at Step 2: Connect to Cubinote
This issue happens on some Android devices with high OS version(Android 8.0 or higher). To complete the setup, please follow the instruction below. Step 1: Manually connect to Cubinote's Wi-Fi After you pass Step 1 and it's connecting to Cubinote in ...
Cubinote Pro doesn't print the Important Note
Make sure that your phone has a good internet connection Unbind/release your Cubinote, and then bind your Cubinote again If your Cubinote's light is blinking, re-configure the Wi-Fi again If you see that the light change to solid green, that should ...
How to fix the streak of vertical line on my print?
Wipe clean the printing head, that should fix the streak right away. Before you clean the printing head, please wait for 10 minutes after you turn off your Cubinote to cool down the printing head. Please also be careful of the sharp blade on the ...
I cannot send or receive notes
Make sure that your phone has a good internet connection If your Cubinote's light is blinking, re-configure the Wi-Fi again If you see that the light change to solid green, that should have solved the problem. If the problem remains, please contact ...
When I print the note comes out blank
Reverse the paper roll position to put it in the right position as shown below.
Cubinote Pro is bound to an email, how to release it?
If your Cubinote is not bounded to your Cubinote account Please contact our support and provide us with a photo of your diagnostic report(to get it, press the button on the device twice) and your proof of purchase. Our support team will assist you to ...
Cubinote Factory Reset
Cubinote Factory Reset will change all the Cubinote devices' settings back to default. If you need to reset your Cubinote for troubleshooting an issue, please follow this guide Go to Setting, then tap Cubinote Settings Tap your Cubinote device, ...
Notification: Oh, I don't have any paper
When you receive an app notification "Oh, I don't have any paper," it means either: 1. Your paper roll isn't installed properly within Cubinote. So, you need to fix the paper roll by securely grip it to the printing head. or 2. You run out of paper. ...
Popular Articles
Can one Cubinote Pro be used by two or more users?
Yes, it can! Although one Cubinote device can only be bound to one user account, two or more users can use one same Cubinote printer using the friend list feature. Let me explain with an example. The Cubinote printer is bound to Andy's user account ...
How to refill the paper roll? What's paper size for Cubinote Pro?
Press down the eject button on the left side of Cubinote, then install the paper roll as shown in the picture below. Make sure the paper passes through the printing head. Paper roll size Paper width: 3 1/8 inches (80mm) Roll length: 78 feet (roughly ...
How to change the print density?
If you want a sharper image or text you can increase the print density to heavy. 1. Go to Cubinote Setting 2. Choose the Cubinote device. Make sure your device is online, otherwise, your Cubinote's print density won't change. 3. Go to Print Density ...
Cubinote Pro doesn't need ink, how is that possible?
Cubinote uses thermal printing technology. Instead of using ink, Cubinote uses heat to print messages. Therefore, all you need to do is refill the paper
Cubinote Factory Reset
Cubinote Factory Reset will change all the Cubinote devices' settings back to default. If you need to reset your Cubinote for troubleshooting an issue, please follow this guide Go to Setting, then tap Cubinote Settings Tap your Cubinote device, ...