Order & Shipping
Can I check out in CAD? Do I need to pay for the customs?
You don't need to pay for the customs because we have warehouses in Canada. So, you just need to pay for the shipping fee. To checkout in CAD, please order from our Amazon Canada link below. Amazon Canada
Where to buy Cubinote Pro and the paper rolls?
You can get Cubinote and the paper rolls from our official stores below. Cubinote Official Site Amazon US Amazon Canada Newegg Rakuten Stack Social BestBuy Canada Walmart eBay
How can I track my order?
After you complete your order, we will send you a tracking number by email so that you can track your order. If you didn't get an email with a tracking number, you can contact our support, then we'll help you track your order.
How long does delivery take?
After we receive your order, your order will be shipped within 2 working days. After we ship your order, we'll send you a tracking number. Depending on your location, you will receive your order within 3 to 5 working days.
What countries do you ship to?
NORTH AMERICA The United States, Canada List of official stores in North America EUROPE & UK UK, Germany, France, Spain, Italy, Portugal, Belgium, Netherland, Ireland, Iceland, Faroe Island, Denmark, Norway, Sweden, Finland, Estonia, Latvia, ...
Do you have a refund/return policy?
Yes, we do have a refund/return policy. Within 30 days after the date of delivery, you can get a full refund if you return our product in a good condition same as when you receive it. But, you are responsible for the return shipping fee. Learn more ...
Do you have a warranty for Cubinote?
Yes, we provide a 1-year warranty. The warranty will be valid from the date of purchase. To claim the warranty, the proof of purchase in the form of an invoice must be provided. Learn more about our warranty here. ...
Popular Articles
Can one Cubinote Pro be used by two or more users?
Yes, it can! Although one Cubinote device can only be bound to one user account, two or more users can use one same Cubinote printer using the friend list feature. Let me explain with an example. The Cubinote printer is bound to Andy's user account ...
How to refill the paper roll? What's paper size for Cubinote Pro?
Press down the eject button on the left side of Cubinote, then install the paper roll as shown in the picture below. Make sure the paper passes through the printing head. Paper roll size Paper width: 3 1/8 inches (80mm) Roll length: 78 feet (roughly ...
Cubinote Pro doesn't need ink, how is that possible?
Cubinote uses thermal printing technology. Instead of using ink, Cubinote uses heat to print messages. Therefore, all you need to do is refill the paper
How to change the print density?
If you want a sharper image or text you can increase the print density to heavy. 1. Go to Cubinote Setting 2. Choose the Cubinote device. Make sure your device is online, otherwise, your Cubinote's print density won't change. 3. Go to Print Density ...
How long the prints will last? Will the prints fade?
Just like all other thermal papers, eventually, the prints will fade. In normal room temperature, the prints will last for up to 12 months. If it's exposed to heat, the paper will turn to gray or black.