Troubleshooting
Cubinote Home doesn't print the Important Note
Make sure that your phone has a good internet connection Unbind/release your Cubinote, and then bind your Cubinote again If your Cubinote's light is blinking, re-configure the Wi-Fi again If you see that the light change to solid green, that should ...
I cannot send or receive notes
Make sure that your phone has a good internet connection If your Cubinote's light is blinking, re-configure the Wi-Fi again If you see that the light change to solid green, that should have solved the problem. If the problem remains, please contact ...
How to fix the streak of vertical line on my print?
Wipe clean the printing head with a clean cloth, that should fix the streak right away. Here's the part of the printing head that you need to wipe. How to clean the printing head Before you clean the printing head, please wait for 10 minutes after ...
How to get a better print quality?
If you don't get good print quality, there are several ways you can do to enhance the printing quality. STEP 1: Try to change the paper roll. There is a possibility that poor printing quality is caused by the poor quality of the paper roll. After ...
My Cubinote Home not printing and keeps losing the connection, how to fix this?
When your Cubinote is blinking green light that indicates that your Cubinote is not connected to your Wi-Fi network and trying to connect back to your Wi-Fi network. If this happens from time to time, try to fully restart the connection of your ...
When I print the note comes out blank
Reverse the paper roll position to put it in the right position as shown below.
Cubinote failed to scan the QR code
Try to move your phone closer or further when you scan the QR code until the QR code is detected.
Notification: Oh, I don't have any paper
When you receive an app notification "Oh, I don't have any paper," it means either: 1. Your paper roll isn't installed properly within Cubinote. So, you need to fix the paper roll by securely grip it to the printing head. or 2. You run out of paper. ...
Forgot password, how to reset my password?
1. Tap Forgot Password, then fill in your email address, and tap Next 2. A verification email will be sent to your email. Open your email to click the reset password link, enter the new password, and tap Save
Cubinote Home is bound to an email, how to release it?
If your Cubinote is not bounded to your Cubinote account Please contact our support and provide us with a photo of your diagnostic report(to get it, press the button on the device twice) and your proof of purchase. Our support team will assist you to ...