How to get a better print quality?
If you don't get good print quality, there are several ways you can do to enhance the printing quality.
STEP 1: Try to change the paper roll.
There is a possibility that poor printing quality is caused by the poor quality of the paper roll. After you change the paper roll to a new paper roll and there is no difference in the printing quality, then move to step 2.
STEP 2: Wipe the printing head to clean it.
Use a clean cloth to clean the printing head. The area to be wiped is red marked in the picture below.
How to clean the printing head
After you've cleaned it and you are still not satisfied with the printing quality, move to step 3.
STEP 3: Enhance the print density.
On Cubinote app you can increase the print density. Here's how to do that
If you still don't get good printing quality, please contact our support team and provide the following information:
1. The photo of the poorly printed note
2. Your paper roll production date that is printed on the box label.
3. What you have done to get a better printing quality
Our support team will help you to fix this issue or assist you to get a replacement.